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                             At CBW Productions our mission is to:
  • Record voice mail messages (and/or greetings) and permanently archive them to CD or MP3 for keepsake or legal reasons so they can be erased off your voice mail and save the space for new messages
  • Provide professionally recorded greetings and message on hold recordings for business customers
  • Since 1999, we have provided thousands of recordings to satisfied customers. Our Message Duplication/archival department has tripled in size due to the enormous demand for this unique service. Though phone systems vary, most messages are automatically eliminated after a certain amount of time. We respond to customer needs by recording the current messages or greetings onto CD, cassette, or MP3 file-whether personal or legal reasons and temporarily keeping a copy safe in our studios.
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  • RE: CBW IN THE NEWS.............(Please understand that the voice mail recording this man wanted was actually still on the line.  We cannot retreive deleted messages and/or greetings!)  He did send us a wonderful thank you card as well!
 

lohud.com

March 19, 2008

Irvington man's lost recording of his late wife's voice is retrieved

Melanie Plenda
The Journal News

IRVINGTON - A village man who lost the last recording he had of his late wife to a phone system upgrade spent the last two nights making up for lost time once he got it back.

"I listened to it about 10 times at least," an almost giddy Charles Whiting said last night. "I thought it was really lost forever. I was just absolutely thrilled."

Whiting, 80, is a longtime Verizon customer. Originally, his wife, Catherine, set up the couple's voice mail and left the greeting message. After her death in 2005, Whiting said, he had come to rely on checking his messages and hearing her voice in the greeting. In a small way, he said, it was as if she hadn't left.

However, more than a month ago, Verizon updated the voice-mail system in Dobbs Ferry and Irvington.

As a result of the upgrade, the message was lost - or so Whiting thought.

Though he got no satisfaction when he called Verizon's customer service, upon hearing of his plight, Verizon officials stepped in to help him, said Verizon spokesman John Bonomo.

Verizon called on New Hampshire-based recording company CBW Productions, with whom Verizon has a contract. CBW was able to contact Whiting, get into his phone archives, retrieve the message and put it back on his voice mail.

"We were happy we could help out in this unique situation," Bonomo said. He added that Verizon still recommends people make backup recordings of important messages.

Holly Seppala, the owner of CBW, said via e-mail that her company has been recording important and sentimental voice-mail messages for people since 1999.

According to the CBW Web site, the company records voice-mail messages and permanently archives them to compact discs or MP3 files for "keepsake or legal reasons," or, as in Whiting's case, to put the greeting back onto his voice mail.

Whiting said he is grateful to CBW and to Verizon.

"I'm very glad to have it back and I thanked them very much," he said. "I'll probably also send a thank you card, just to make sure they know how much I appreciate it."

 
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Please Note: CBW Productions Incorporated ONLY offers their recording services - and as such will not be held accountable, or deemed liable for content or any matters involving litigation between the customer and other parties. It is also to be understood that these recordings are the sole property of the customer to be used in whatever manner they choose and in authorizing the recording of such message(s), CBW Productions is indemnified from any and all legal proceedings the customer may enter into.



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